Our services
OUR SERVICES
OUR SERVICES
We provide a wide range of quality-focused services to meet your needs - striving for excellence in customer service while maximising performance.
Bid Writing & Service Development
Bid Writing & Service Development
High-quality bid writers are hard to find. It's even harder to find ones that can design a high-quality, deliverable service to fully meet the needs of your service users and commissioners. Look no further. With extensive experience (and success) with a wide range of commissioners we offer a whole range of support including critical friend reviews to increase your success rate.
Mental Health First Aid
Mental Health First Aid
Accredited by Mental Health First Aid England we are approved to deliver the Adult Two-Day Mental Health First Aid course (which qualifies delegates as a Mental Health First Aider), and the half day Adult Refresher (annual refresher recommended by MHFA). These courses can be delivered in-house for one organisation (or a group of partners), or as open courses.
Systems & Processes
Systems & Processes
Having successfully implemented and managed ISO9001 Quality Management Systems, we can provide the experience you need to develop operating procedures and resources to encompass contract requirements and relevant quality standards across many sectors; and achieve accreditation. Our Critical Friend service can review and assess your systems to support their continuous improvement.
Policy Development
Policy Development
Policies are key drivers which should influence and determine major decisions and actions within an organisation. It's important that they reflect your business, your ethics, and are effective in helping your organisation achieve its goals. We can help you develop policies from scratch, update existing policies, or provide a critique to help you move forward.
Health Check
Health Check
Our quality audit can help you identify and address areas for improvement in the quality of delivery, contract compliance, and other aspects of your service, helping you maximise performance and improve customer satisfaction. Audit could form part of our self assessment or systems and process development or be a stand-alone service.
Self Assessment
Self Assessment
Self assessment is an essential aspect of quality improvement. Many government-funded providers produce an annual self assessment report against Ofsted's Common Inspection Framework. Use our service as independent validation of your self assessment findings, or let us help you manage the whole assessment process.
Interested in our services? We’re here to help!
Interested in our services? We’re here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.