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Mission, Vision & Values

Our Mission

To actively support the achievement of excellence within welfare to work and adult skills provision and to embed the concepts of continuous improvement throughout the sector.

Our Vision

Our vision is for all organisations in the sector to deliver a high quality service that meets the individual needs of their customers, improve their economic and social wellbeing and benefit the wider community in which they live. 

We want to see all customers having a positive experience and gaining long term benefits from the service they receive and for organisations to continue to raise the standard of their service to achieve excellence in all that they do. 

Our Values

Our mission and vision are underpinned by our core values:

Dedicated and committed staff - we provide an exceptional level of individually tailored services to our customers. Our experienced and knowledgeable team go the extra mile to make sure our customers’ needs are met and our commitments honoured.  

Quality and excellence - this value is the core purpose for our business and drives everything we do. Our personal standards are exemplary and we strive to achieve the highest quality within all aspects of our service.

Professional integrity - we always operate to the highest ethical standards and will never take action or offer advice/support that calls into doubt our professional integrity. We offer independent, reliable and accurate information and advice that our customers can count on.

Simplicity - we aim to reduce bureaucracy, offer straightforward alternatives to complex processes, cut through red tape, and offer the most practical, simple and effective solutions to our customers. 

Inclusivity - we strive to involve as many people as possible in planning and decision making, and seek as many views as possible before making recommendations or taking action. We value the contribution to our work of all stakeholders and aim to promote inclusivity throughout our activities to make sure that the whole organisation benefits from our service.

Developing people - this is important within our own company and our customers’ business. We pride ourselves on enabling all those we work with to develop their knowledge and skills to benefit their organisation. We provide our staff with development opportunities to meet their individual needs and strive to support our customers with their own staff training and development.

Effective communication - we keep our customers informed of our activities and findings at all stages of our relationship, providing them with regular written updates. Our staff are fully involved in all aspects of our business and we operate a robust communication procedure to benefit our staff and customers.


Your Critical Friend

Independent scrutiny of service delivery with realistic solutions to increase efficiency and performance!

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