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Systems & Process Development

All organisations need standard operating systems if they are to provide a consistent standard of service delivery.  Unless these systems are documented in some way it is difficult for them to be consistently communicated and implemented. 

We can support you in developing a standard approach to operating processes using current best practice, and encompassing funding body requirements and relevant quality standards.  The benefits of our service are:

Flexibility - our extensive experience at developing systems and processes ensures that, whether you require support to develop a whole ISO9001 compliant system, or a single standardised processes, documents or work instructions for individual contracts/areas of work, our service will meet your needs. 

Scope - we can support development of high level policy and procedures, through to front end delivery work instructions and documentation. 

Complete - we ensure that the resulting systems and processes are presented as a complete package which you can immediately implement.

Interactive Workshops - where possible we aim to gain involvement from a wide range of staff through interactive workshops to gather all of the information required to produce the systems. This helps to ensure that the resulting system is practical, meets everyone’s requirements, and increases staff ownership to support effective implementation.

Simple - the extensive knowledge and experience of our consultants at all levels of delivery and management ensures that resulting systems are practical, simple and workable, leading to greater success in implementation.

Qualified Lead Auditor - a dedicated ISO9001 qualified Lead Auditor will ensure the systems put in place comply with ISO9001 standards.


Your Critical Friend

Independent scrutiny of service delivery with realistic solutions to increase efficiency and performance!

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