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Mentoring & Support

Experienced senior quality staff are difficult to find and many organisations just can’t afford the cost of the high calibre staff they need. Our service provides an excellent compromise. Particularly effective for new or inexperienced teams or where there is limited resource, our mentoring and support service provides you with access to experienced continuous improvement managers to coach, support and advise your staff. 

We provide a formal structure of support via monthly facilitated meetings for quality managers and support staff which offer additional expert management support for continuous improvement, helping to ensure effective implementation and development of systems. Meetings involve:

 
  • moderation of internal audits and observations
  • review of customer feedback
  • sharing good practice
  • systems and process development
  • short training sessions on relevant industry developments 
 
Ofsted have commended similar formal structures during inspections as being particularly effective for supporting staff and sharing and implementing good practice. 
 
Our helpdesk service provides staff unparalleled access to our consultants via email and telephone. This not only provides an instant response to issues, but provides advice and guidance to help them to develop the knowledge and skills needed to be effective in their work.
 
This cost effective package gives you the expertise you need when you need it. Whether you need a short interim solution or a longer term relationship, we will be happy to support you and your continuous improvement team.

Your Critical Friend

Independent scrutiny of service delivery with realistic solutions to increase efficiency and performance!

Contact us for more information


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