We use cookies to improve user experience for our customers.

PCS Concerns re Universal Jobmatch

The Public and Commercial Services Union (PCS) has released an update on the queries and concerns received from its members regarding the use of Universal Jobmatch.

The update highlights the issue regarding some Jobcentre Plus districts instructing advisers to tell claimants that Universal Jobmatch is mandatory and that they must give access to the DWP. As a result of legal challenges and negative press attention, DWP have revised their guidance to make it clear that this cannot be done.

Official guidance states: “You cannot issue a Jobseeker’s Direction to either require a claimant to create a profile and CV in Universal Jobmatch or to mandate a claimant to give us access to their account – this is their decision not ours.” It goes on to say that “We cannot specify to a JSA claimant how they provide us with records of their jobsearch activity and Universal Jobmatch will not change this.”

PCS is awaiting clarification from DWP management on the status of the many Jobseeker Directions that were incorrectly issued to claimants before the guidance was clarified.

Other issues highlighted by PCS include:

  • How claimants data is protected in terms of reported data-fishing by bogus employers
  • The recent high profile bogus and unsavoury adverts placed and the checks are in place to ensure that these are not placed on the system again.
  • Compliance with minimum wage and the terms and conditions of the use of the site
  • Process of ‘accepting cookies’ and EU data protection principles

They are still awaiting a response from DWP on these issues.

Click here for the PCS update.

21 January 2013


« Back to previous page

Your Critical Friend

Independent scrutiny of service delivery with realistic solutions to increase efficiency and performance!

Contact us for more information

Copyright W2W Solutions 2019