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Frequently Asked Questions

Q&AIn this section you will find answers to some of the questions that you may have about our services.  Click on the question and the page will scroll down to the answer for you. 

If you can't find the information you are looking for, please complete our on line contact form and we will get back to you as soon as possible.

 

How do I contact W2W Solutions?

That's simple.  Just browse to the Contact Us section.  You can either complete an on line enquiry form on the main page, and submit this to us, or click on the How to Contact Us menu to find our email address, phone number and postal address.


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What sorts of organisations do you work with?

Our customer base consists of national DWP, SFA, EFA and ESF providers.  Our consultants have considerable expertise and knowledge about the welfare to work and training industry.  We also work with commercial organisations who can benefit from services such as Business Development.  Our services also transpose well to any public sector organisation, or those with a real passion for improving their customer experience.


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How quickly can you provide us with support?

We usually meet with our customers within a week of initial contact to discuss the services they need, and can usually provide on site support immediately.  

We pride ourselves on our quick response time and pull out all the stops to ensure that we provide the right service to our customers, including bringing in additional resource when necessary.  We appreciate the pressures and deadlines that our customers face, and are used to meeting the demands that this entails. 


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How much do your services cost?

As most of our services are bespoke, it is difficult to put a price against every service.  Prices depend on the complexity of the service required and the duration of the work. 

Typical prices are given below:
 
Consultancy day
£450 to £600
On site staff training (full day)
£1100 for up to 12 delegates
  
 All of our services provide excellent value for money, and this is backed up by feedback from our customers, many of whom return to us for additional services. 


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Do you have professional indemnity insurance?

We are fully insured for £1,000,000 Professional Indemnity; £1,000,000 Public/Product Liability; £10,000,000 Employers Liability. 


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What areas of the country do you cover?

Our consultants are based in East Anglia, with associate consultants based in the South.  To make our business cost effective we work mainly in the Midlands, East Anglia, London & the South East.  We also work with some organisations in the North of England.


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How do I know you have the experience I'm looking for?

You can see from our experience list and case studies on this website, examples of the work we have undertaken.  This should give you a good idea of the range and extent of our experience.

A lot of our work comes via recommendation from satisfied customers, or from people seeing the work we have done with their own partners, which testifies to the quality of our service.  If during our initial meeting you would like a reference, we can ask an existing or previous customer to help with this, or put them in touch with you so you can get first hand feedback.


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How do Ofsted react to the use of consultants to support continuous improvement activities?

There is nothing wrong with getting outside help to improve your delivery, management and performance.  If you need expert help, bring in the experts!

Ofsted's main focus is the learner experience.  They want to ensure that your organisation is providing high quality delivery and you are managing this effectively.  You need to show that the systems you have in place are robust, and if this entails using consultants to support various aspects of your system, then this is perfectly acceptable.  We would advise against a consultant being used to cover the role of your inspection nominee, or for consultants to replace your entire continuous improvement function for any extended period, as this is fraught with difficulty and rarely effective.


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Do you offer recruitment services for the industry?

We have no intention of becoming involved in recruitment.  However, if any customer wants support with their recruitment of Quality Managers or other relevant staff we are happy to advise and be involved as much as is required.

Please note that we are NOT affiliated in any way with W2W Jobs or W2W Resource Solutions Ltd. 


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